Zenyth Project – Return & Refund Policy

At Modo Living, your satisfaction means everything to us. If something isn’t quite right with your order, we’re here to make it right — no stress, no hassle.

✅ Eligibility for a Refund

You can request a return or refund within 14 days of receiving your order if:

🟢 You contact us within the return window
🟢 The item is unused, in its original packaging, and in resalable condition
🟢 The item arrived damaged or defective

🚫 Non-Refundable Items

We’re unable to accept returns for:

❌ Items that have been used or assembled
❌ Products damaged due to misuse or improper handling
❌ Final sale, clearance, or heavily discounted items

📝 How to Request a Return

To start a return, simply reach out with:

📦 Your order number
🗒 A short description of the issue
📸 Clear photos of the item and its packaging (if applicable)

Our team will get back to you with return instructions shortly.

🔄 Return & Refund Process

1. Review & Approval
We’ll evaluate your request and may ask for additional details.

2. Return Instructions
If approved, we’ll send you the return address and steps for sending the item back.
📦 Return shipping costs are the customer’s responsibility unless we shipped an incorrect or defective item.

3. Refund Processing
Once we receive and inspect your returned item, we’ll process a refund to your original payment method.
⏳ Refunds usually take 5–7 business days to reflect, depending on your provider.

📌 Important Notes

  • Items must be unused and returned in original packaging

  • Shipping fees are non-refundable unless the issue was on our end

  • Returns that don’t meet policy guidelines may be denied

  • Excessive or suspicious return activity may lead to account review

💬 Need Help?

We’re always happy to assist!
If you have any questions about returns, reach out anytime through our Contact Us page.